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Return & Refund Policy

At Kisslila, we stand behind the quality of our products, including jewelry and fashion accessories such as western cowboy hats, berets, and related headwear. If you are not completely satisfied with your purchase, we offer a 30-day return window for eligible items.

Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Unworn, unused, and in its original condition;
  • Free from odors, stains, makeup marks, or signs of wear;
  • Returned in the original gift box or packaging, with all tags and accessories intact;
  • Returned within 30 days of the delivery date.
Please note:
For hygiene and quality reasons, items that show signs of wear or use (including hats that have been worn, reshaped, or altered) are not eligible for return.

How to Initiate a Return

Please contact us at with your order number and reason for return. We will provide return instructions and, if applicable, a return authorization.

Return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used at checkout.

Important Notice:
PayPal processing fees charged by PayPal are non-refundable, in accordance with PayPal’s policy. As these fees are collected directly by PayPal and are not returned to us, the refunded amount will exclude the PayPal transaction fee, where applicable.

Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, style, or size, we recommend returning the original item (if eligible) and placing a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item (including jewelry or headwear), please contact us within 48 hours of delivery at , and include clear photos of the issue. We will arrange a replacement or resolution at no additional cost.

Contact

If you have any questions regarding returns or refunds, please contact our customer care team:

Email: